FQA

1. What products does ellejaystore offer?

We specialize in high-quality bedding essentials, including pillows, pillowcases, duvet covers, fitted sheets, flat sheets, comforters, and quilts.

2. Are your bedding products machine washable?

Yes, most of our items are machine washable. We recommend cold water on a gentle cycle and tumble drying on low. Please refer to the care label on each item for specific instructions.

3. What sizes are available?

Our products come in standard sizes: Twin, Full, Queen, King, and California King. Size guides are available on each product page.

4. How long does shipping take?

Orders are processed in 1–2 business days. Standard U.S. shipping takes 7–15 business days. Expedited options are also available at checkout. See our Shipping Policy for more.

5. Do you ship internationally?

Not at the moment. We currently only ship within the United States.

6. Can I return or exchange an item?

Yes! We accept returns on unused and unopened items within 30 days of delivery. For full details, check our Return & Refund Policy.

7. How do I track my order?

You’ll receive a tracking number via email once your order ships. You can use that link to follow your delivery status.

8. Is your bedding hypoallergenic?

Yes, many of our products are made with hypoallergenic materials ideal for sensitive skin. Details are listed on each product page.

9. Can I cancel or change my order after placing it?

If your order hasn’t shipped yet, we may be able to help. Please contact us at [email protected] as soon as possible.

10. How can I contact customer service?

You can reach us by:

• Email: [email protected]

• Phone: +1 (213) 555-2646

• Hours: Monday–Friday, 9 AM – 6 PM PST