Return & Refund Policy

We want you to be completely satisfied with your purchase at ellejaystore. If you are not satisfied with your item in any way, we are here to help.

🛍️ Returns

You may return unused, unwashed, and undamaged items in their original packaging within 30 days of delivery.

Eligibility:

• Items must be in new condition (unwashed, unused, with tags)

• Must include original packaging and proof of purchase

• For hygiene reasons, we do not accept returns on used items or opened items unless they are defective.

To start a return, please email [email protected] with your order number and reason for return. We'll respond with return instructions.

💸 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed to your original payment method

• Please allow 5–10 business days for the refund to appear on your statement

• Shipping fees are non-refundable, unless the return is due to a damaged or incorrect item

🔁 Exchanges

We do not offer direct exchanges at this time. If you wish to replace an item, please initiate a return and place a new order.

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item)

• We recommend using a trackable shipping method

Questions?

We’re happy to assist you with any concerns or return requests.

• Email: [email protected]

• Phone: +1 (818) 408-4185

• Address: 1605 Winona Blvd #102, Los Angeles, CA 90027, USA