Shipping Policy

At ellejaystore, we strive to deliver your bedding essentials quickly, safely, and reliably. Below you’ll find all the details on our shipping process.

📦 Processing Time

Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays will begin processing on the next business day.

🚚 Shipping Methods & Delivery Times

We offer the following shipping options:

Orders from $0.01 - $98.99: $10 shipping fee.

Orders over $99: Free shipping (within the U.S.).

Delivery times are estimates and may vary depending on location and carrier delays.

🗺 Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to follow your package’s progress in real time.

📍 Shipping Restrictions

• We do not ship to PO Boxes, APO/FPO addresses, or outside the U.S.

• We are unable to reroute packages once they have shipped.

• Deliveries may be delayed during peak seasons or due to carrier disruptions.

❗ Lost or Damaged Packages

If your package is lost, delayed, or arrives damaged, please contact us within 7 days of the expected delivery date. We’ll work with you and the shipping carrier to resolve the issue.

Contact Us

If you have any questions about your order or shipping, we’re happy to help:

• Email: [email protected]

• Phone: +1 (213) 555-2646

• Address: 1150 S Main Street, Suite 402, Los Angeles, CA 90015, USA